Faq

Information for individuals



For those wanting to sell

It is really simple. In the upper right corner of each site of the portal you can find a button „add an ad” . After clicking the button you should follow the instructions given on the screen. 
Posting a single piano sale ad as a private person is free. In order to place a piano sale ad you need to register on klaviano.com, so the potential buyer could easily contact you. 

Creating an account on Klaviano takes about 5 minutes.
Basic account is and always will be free.

There are two ways of registration for new users.

 

Option 1 – a quick one.

 

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Click “Register” at the right bottom of the page.
Choose “registration” on the left side of the appearing box.

 

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Type your company name, your name or nickname into "User" bar that you want to use on Kalviano.

Type an e-mail address you want to have queries sent to.

Choose a type of an account from: Private person, Piano teacher, Specialist, Company in Type bar.
When you choose "Specialist" or "Company" there will appear another bar. Type there the ending of your Klaviano profile address. You can choose what your address will look like. If you like to have your company name in your address type here your company name without spaces. For example if you type "pianoart" phrase in this bar the adress will looks like: "http://klaviano.com/pianoart"

Check also the permission for processing of your personal data and accept the terms of use of Klaviano. Press “Send”.


 

Option 2 - detailed

 

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At the bottom of Klaviano main page choose “Account registration” in ACCOUNT section.

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Fill in the following spaces in the registration form:

Username - your company name, your name or nickname you want to use on Kalviano.

Password – safety phrase

Repeat password

E-mail - type an e-mail adress you want to have queries sent to.

Choose type of account from: Private person, Piano teacher, Specialist, Company in Type bar.
When you choose "Teacher", "Specialist" or "Company" there will appear another bar. Type there the ending of your Klaviano profile address. You can choose what your address will look like. If you like to have your company name in your address type here your company name without spaces. For example if you type "pianoart" phrase in this bar the adress will looks like: "http://klaviano.com/pianoart"

Captcha: Rewrite the numbers and letters from the picture on the right side.

 

If you want your e-mail to be visible on your profile, check the “Publish users’ emails“.

 

Check also the permission for processing of your personal data and accept the terms of use of Klaviano.


 

 

You'll receive an activation link to the e-mail address you have typed. Check your e-mail and click the link from Klaviano message.
Your account is now active.

 

Now you are a registered user.
Get to know how to complete all data on your profile

We created the requirements in order to provide the best quality service and security for our customers, as well as for the protection of the specialists and professionals.

For people looking to purchase a piano

If you look for a piano but you did not find one that fulfills your expactations, we can help you. If you inform us what piano you look for and request that we inform you once such a piano appears on Klaviano.com, we will do it for you (read more about auto-notification option). Note that each day almost 1000 new piano sale ads are published on Klaviano.com ! Except for that if you have an account on klaviano.com you can look for a piano in your region, country or the whole world with no restrictions ! 
Firstly, we make our best efforts to protect our status of trusted seler. Secondly, every single seller is carefully checked by our employees. Buying from the verified sellers gives you a warranty of best quality service and security.
In orded to delete your account on Klaviano.com please send a request by e-mail on the address: info@klaviano.com . The request will be fulfilled up to 14 days from the date of receiving an e-mail.

In order to buy an instrument which you are interested in, contact the seller directly. Klaviano.com is not a middleman in the sale or the purchase of an instruments. All the transactions and contracts are made between the users of the website which is only the form of instruments’ exposition where sellers and buyers can compare the prices from different dealers and stores.
An opinion once given to the user you can edit by sending an e-mail request on the address opinions@klaviano.com including the user and opinion that you wish to change.
If you are looking for the instruments on the Klaviano.com first thing to do is to look for our trusted sellers. If you don't find one selling the instrument you want you can still look up the other adverts on Klaviano.com. If you are unsure about the product or the security of the purchase, please contact our team on sales@klaviano.com and we will happily check the seller for you.
Firstly this way helps us avoid unpleasant situation when we get deceived by a seller as the specialists know the reality of the instrument\s purchase and can foresee the posiibility of fraud. Secondly the specialist can advise us on the choice of the piano matched to our needs. Apparent additional expense of 25-50 EUR  can help you choose the best piano for you and actually save your money.